Replacement and Refund Policy
In the event the product you received is materially different from the one you ordered, we will gladly replace it for you. Once We have replaced Products, the non-conforming Product shall become Our property and upon request such Product should be shipped back to Us.
In the event that the product ordered by you is still not received 14 days after the expected date of delivery, we will offer you a full refund and such refund shall be made via the original payment mechanism and to the person who made the original payment.
The processing of refund payment may take time. We offer no guarantee of any nature for the timeliness of the refunds reaching your account. We agree to bear all costs associated with the refund process imposed by the payment processor. We may at any time and without prior notice to you modify the mechanism of processing refunds.
You may cancel an order before We dispatch the Product by contacting Us through the “contact us” page and using the word “Cancellation” in the subject line. Any orders placed before 16:00 hrs CST are shipped on the same day and all orders placed after 16:00 hrs are shipped the following day. If the Products have already been shipped, you may not cancel the order.
We may Cancel an order at any time after the occurrence of any either:
- the Products ordered being unavailable for any reason; or
- the User being in breach of an obligation under these terms